GPN & ARE-ON Joint Conference 2026

This keynote presents research on how IT organizations can build resilience in the face of environmental turbulence by focusing on the foundational pillars of IT service quality (people) and IT governance (process). Drawing on a study of 157 IT leaders, it demonstrates that resilience is not reactive, but proactively developed through mature governance practices and a strong service culture. Attendees will gain practical, research-backed insights on how to strengthen their IT organizations to adapt, recover, and lead through disruption.

Attendees will leave with a clear, actionable framework to strengthen IT organizational resilience by intentionally advancing IT service quality (people) and IT governance maturity (process), enabling them to lead their organizations more effectively through disruption.

Meeting Audience: CIOs / CTOs, VPs of IT